1. OVERVIEW
We are committed to provide the complete and transparent details regarding bookings, payments, and refund policies to ensure a smooth and fair experience for both Guests and Hosts. This policy outlines the procedures and guidelines that govern these aspects of our service. Please read this policy carefully before making a booking or listing a property.
2. BOOKING POLICY
2.1 Booking Process
- Search and Selection: Guests can browse through listings available on the Rumpus platform, filter options based on their preferences, and select a property that meets their needs.
- Request to Book: Once a suitable property is found, Guests can request to book the property by selecting their desired dates, number of guests, and any additional options the Host provides.
- Host Confirmation: The Host will receive the booking request and has 24 hours to confirm or decline it. If the Host does not respond within this timeframe, the booking request will automatically expire.
- Booking Confirmation: Upon Host confirmation, the Guest will receive a booking confirmation via email and through the Rumpus platform. This confirmation will include the booking details, property address, check-in instructions, and Host contact information.
2.2 Instant Booking
Some properties may offer instant booking, allowing Guests to book immediately without waiting for Host approval. Properties with this option will be clearly marked. The same terms and conditions apply to instant bookings as to regular bookings.
2.3 Check-in and Check-out
- Check-in: Guests must follow the check-in instructions provided in the booking confirmation. Check-in times are typically specified by the Host and can vary by property.
- Check-out: Guests are required to vacate the rented property by the specified check-out time. Late check-outs may incur additional charges, which will be communicated by the Host.
2.4 House Rules
Guests must adhere to the House Rules specified by the Host in the property listing. Violation of House Rules may result in penalties, additional charges, or cancellation of the booking without a refund.
3. PAYMENT POLICY
3.1 Payment Methods
Rumpus accepts various payment methods to facilitate secure transactions, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- Bank Transfers
- Digital Wallets (All major digital wallets, PayPal, Google Pay, etc.)
All payments must be made in the currency specified during the booking process.
3.2 Payment Schedule
- Booking Deposit
At the time of booking, guests may be required to make a booking deposit. The deposit amount and terms will be specified in the property listing.
- Balance Payment
The outstanding remaining balance must be paid prior to the check-in date, as specified in the booking confirmation. Failure to pay the remaining balance by the specified due date may lead to the cancellation of your booking and the forfeiture of your booking deposit.
3.3 Security Deposit
Hosts may request a security deposit to cover any potential damages or additional cleaning costs. The security deposit amount and terms will be specified in the property listing. The deposit will be held by Rumpus and released back to the Guest within 7-10 business days after check-out, provided there are no damages or violations of the House Rules.
3.4 Payment Processing
Payments shall be processed securely through third-party payment processors. Guests agree to abide by the terms and conditions of the payment processor. Rumpus does not store credit card details or other sensitive payment information.
4. REFUND POLICY
4.1 Cancellation by Guests
- Flexible Cancellation Policy: Guests can cancel their booking up to 30 days before the check-in date for a full refund, minus the booking deposit and any applicable service fees.
- Moderate Cancellation Policy: Guests can cancel their booking up to 15 days before the check-in date for a 50% refund of the total booking amount, excluding the booking deposit and any applicable service fees.
- Strict Cancellation Policy: Guests can cancel their booking up to 7 days before the check-in date for a 25% refund of the total booking amount, minus the booking deposit and any applicable service fees. Cancellations made less than 7 days before the check-in date are non-refundable.
4.2 Cancellation by Hosts
- Host-Initiated Cancellations: If a Host cancels a booking, the Guest will receive a full refund of the booking amount, including the booking deposit and any service fees. Additionally, Rumpus may assist the Guest in finding alternative accommodations.
- Repeated Cancellations: Hosts with a history of repeated cancellations may face penalties, including suspension or termination of their Rumpus account.
4.3 Extenuating Circumstances
In certain situations involving extenuating circumstances, such as natural disasters, political unrest, or serious illness, Guests and Hosts may seek a full refund or a waiver of cancellation penalties. Each request will be assessed individually, and supporting documentation may be necessary.
4.4 Refund Processing
Refunds will be processed within 7-10 business days after the cancellation request is approved. The refund will be issued to the original payment method used for the booking.
5. CHANGES TO BOOKINGS
5.1 Modifying a Booking
Guests may request modifications to their booking, such as changing the dates or the number of guests. Modifications are subject to Host approval and may incur additional charges. The Host’s decision to approve or deny the modification will be final.
5.2 Extending a Stay
If a Guest wishes to extend their stay, they must contact the Host through the Rumpus platform. The extension is subject to the property’s availability and the Host’s approval. Additional charges will apply based on the extended stay duration.
6. HOST OBLIGATIONS AND POLICIES
6.1 Listing Accuracy
Hosts must provide accurate and complete information about their properties, including descriptions, photos, amenities, pricing, and availability. Misrepresentation or failure to update listing information may result in penalties or suspension of the Host’s account.
6.2 House Rules
Hosts are encouraged to specify House Rules in their property listings, including policies on smoking, pets, parties, noise, and other relevant matters. Guests must agree to these rules as part of the booking process.
6.3 Check-in/Check-out Procedures
Hosts must provide clear and detailed check-in and check-out instructions to Guests. Hosts should ensure the property is clean, safe, and ready for occupancy at the agreed check-in time.
6.4 Host Cancellations
Hosts should avoid cancelling confirmed bookings. If a cancellation is unavoidable, the Host must notify the Guest and Rumpus as soon as possible and provide a valid reason for the cancellation. Repeated cancellations may lead to penalties or account suspension.
7. GUEST RESPONSIBILITIES
7.1 Adherence to House Rules
Guests must comply with the House Rules specified by the Host. Violation of these rules may result in penalties, additional charges, or cancellation of the booking without a refund.
6.4 Host Cancellations
Hosts should avoid cancelling confirmed bookings. If a cancellation is unavoidable, the Host must notify the Guest and Rumpus as soon as possible and provide a valid reason for the cancellation. Repeated cancellations may lead to penalties or account suspension.
7. GUEST RESPONSIBILITIES
7.1 Adherence to House Rules
Guests must comply with the House Rules specified by the Host. Violation of these rules may result in penalties, additional charges, or cancellation of the booking without a refund.
7.2 Property Care
Guests are expected to treat the Host’s property with care and respect. Any breakage, damages or excessive cleaning required due to the Guest’s stay will be deducted from the security deposit or charged to the Guest.
7.3 Reporting Issues
If Guests encounter any issues or problems during their stay, they should report them to the Host immediately through the Rumpus platform. Hosts are responsible for addressing and resolving such issues promptly.
8. DISPUTE RESOLUTION
8.1 Mediation
Rumpus encourages Guests and Hosts to resolve disputes amicably through direct communication. If a resolution cannot be reached, Rumpus may offer mediation services to help both parties reach an agreement.
8.2 Arbitration
If mediation fails, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will take place in Chennai, India, and will be conducted in English. The arbitrator’s decision will be final and binding.
8. DISPUTE RESOLUTION
8.1 Mediation
Rumpus encourages Guests and Hosts to resolve disputes amicably through direct communication. If a resolution cannot be reached, Rumpus may offer mediation services to help both parties reach an agreement.
8.3 Legal Proceedings
Subject to the above arbitration provision, any legal proceedings arising out of or relating to this policy or the use of the Rumpus platform shall be filed exclusively in the courts located in [Insert City], India, and both parties consent to the jurisdiction of such courts.
9. PRIVACY AND DATA SECURITY
9.1 Data Collection
Rumpus collects personal information from Guests and Hosts to facilitate bookings, payments, and other platform activities. This information is collected and processed in accordance with our Privacy Policy.
9.2 Data Security
Rumpus takes data security seriously and implements appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no online system can be completely secure, and Rumpus cannot guarantee the absolute security of user data.
10. CHANGES TO THIS POLICY
Rumpus reserves the right to modify this Booking, Payment, and Refund Policy at any time. We will notify users of any significant changes by posting the updated policy on our website and, where possible, by sending an email notification. Your continued use of the Rumpus platform following the posting of changes constitutes your acceptance of the revised policy.
11. CONTACT INFORMATION
If you have any questions or concerns about this Booking, Payment, and Refund Policy, please contact us at:
Rumpus Room Home Stay Private Limited
+918769988047