1. INTRODUCTION
The privacy compliance of Rumpus Room Home Stay Home Stay Private Limited (“we,” “us,” “our”, “website”, “Rumpus Room Home Stay”) has been stated in this document. On our platform we prioritize the protection and respect of your (“client”, privacy. This Privacy Policy provides and outlines 20a detailed explanation of our practices regarding the collection, use, disclosure, and safeguarding of your personal information. These practices apply when you visit our website [insert website URL], utilize our services, or interact with us in any manner.
We collect different types of information to provide and enhance our services. This includes personal identification details, usage data, and technical information. Our commitment is to use your data responsibly and only for legitimate purposes such as improving the services, communicating with you, and complying with legal obligations.
We urge you to read this Privacy Policy thoroughly to gain a clear understanding of how we manage your personal data. It outlines our perspectives and practices concerning your privacy rights and how we intend to handle your information.
By accessing our website, using our services, or interacting with us, you are consenting to the practices described in this Privacy Policy. If you have any questions or concerns about your data, please contact us. Your use of our Rumpus Room Home Stay’s services signifies your acceptance of these terms and our commitment to protecting your privacy.
2. INFORMATION COLLECTION
2.1. Data Collected from Guests
- Personal Information:
Full Name
- Email Address
- Phone Number
- Address
- Date of Birth
- Booking Details:
- Check-in and Check-out Dates
- Number of Guests
- Special Requests or Preferences
- Payment Information:
- Credit/Debit Card Details
- Billing Address
- Payment Transaction Details
- Identity Verification:
- Government-issued ID (Passport, Driver’s License, etc.)
- Selfie or Photo for ID Verification
- Account Information:
- Username
- Password
- Profile Picture
- Communication Records:
- Messages with Hosts
- Emails and Other Correspondence with Customer Service
- Feedback and Reviews:
- Ratings and Reviews of Properties
- Feedback Provided about Hosts and Accommodations
- Usage Data:
- IP Address
- Browser Type and Version
- Device Information
- Log Data (e.g., access times, pages viewed, clickstream data)
- Location Data (if allowed by the user)
2.2. Data Collected from Hosts
- Personal Information:
- Full Name
- Email Address
- Phone Number
- Address
- Date of Birth
- Property Information:
- Property Address
- Property Description
- Photos and Videos of the Property
- Availability Calendar
- Payment Information:
- Bank Account Details for Receiving Payments
- Payment Transaction Details
- Identity Verification:
- Government-issued ID (Passport, Driver’s License, etc.)
- Selfie or Photo for ID Verification
- Account Information:
- Username
- Password
- Profile Picture
- Communication Records:
- Messages with Guests
- Emails and Other Correspondence with Customer Service
- Feedback and Reviews:
- Ratings and Reviews of Guests
- Feedback Provided about Guests
- Legal and Tax Information:
- Business Registration Documents (if applicable)
- Relevant Permits and Licenses
- Usage Data:
- IP Address
- Browser Type and Version
- Device Information
- Log Data (e.g., access times, pages viewed, clickstream data)
- Location Data (if allowed by the user)
2.3. Additional Data (Applicable to Both Guests and Hosts):
- Marketing Preferences:
- Subscription to Newsletters and Promotional Offers
- Communication Preferences
- Social Media Information:
- Linked Social Media Accounts (optional)
- Information Shared through Social Media Integration
3. HOW WE USE YOUR INFORMATION
3.1. To Provide and Maintain Our Service
- To manage your bookings and provide the services you request from us.
- To process payments and deliver confirmations regarding your bookings.
3.2. To Improve Our Service
- To understand how our services are being used and to make improvements.
- To perform data analysis, testing, and research.
3.3. To Communicate with You
- To send you updates about your bookings and changes to our professional services.
- To offer our customer support to your questions and inquiries.
3.4. For Marketing Purposes
- If you have opted-in we will send you marketing materials through newsletters.
- To personalize and enhance your experience by presenting tailored offers and recommendations.
3.5. Legal Compliance
- To comply with legal obligations.
4. SHARING YOUR INFORMATION
We do not rent, trade or sell your personal information to third parties. However, we may share your information with third parties to help us use your information as described above:
4.1. Service Providers
- Payment processors
- IT and system administration services
4.2. Business Transfers
- In the event of a sale, merger or acquisition of our business or assets, your data may be transferred to the new owners.
4.3. Legal Requirements
- If required by law, to comply with a legal obligation, protect and defend our rights or property, or to protect the safety of our users.
5. INTERNATIONAL DATA TRANSFERS
Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. DATA SECURITY
We have strong, appropriate technical and organizational measures to safeguard your personal data against accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. DATA RETENTION
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This retention period also includes the time required to comply with our legal obligations, resolve disputes, and enforce our policies.
8. PRIVACY RIGHTS
This Privacy Rights Statement outlines your rights under Indian privacy laws, specifically the Information Technology Act, 2000 (IT Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
8.1. Your Rights
- Right to Access: You have the right to access the personal information we hold about you. To request access, please contact our Grievance Officer at [contact information].
- Right to Correction: If you believe that any personal data we have about you is incorrect or incomplete, you have the right to request correction. Please contact us to rectify any inaccuracies.
- Right to Consent: We will seek your explicit consent before collecting and processing your sensitive personal data. You may withdraw your consent at any time by contacting us.
- Right to Information: You have the right to be informed about the purposes for which your personal data is collected, the data collected, and the third parties with whom your data may be shared.
- Right to Object: You may object to the processing of your personal data if you believe it is being processed in violation of applicable laws.
- Grievance Redressal: If you have any concerns or grievances regarding the processing of your personal data, you have the right to address them to our designated Grievance Officer.
Contact Information
For any questions, concerns, or requests regarding your privacy rights, please contact our Grievance Officer at:
Name: Prajwal Chawaria
Email: director@rumpusstay.com
Phone: +918769988047
Address: No 104, U Block, DLF Phase 3, Gurgaon – 122002, Haryana
8.2. Under General Data Protection Regulation (GDPR)
SHSPL values your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Rights Statement outlines your rights under the GDPR.
8.2.1. Privacy Rights
- Right to Access
You have the right to request access to the personal data we hold about you, including any supplementary information. This allows you to understand how and why we are using your data.
- Right to Rectification
You have the right of rectification to correction of any inaccurate data or have incomplete personal data updated.
- Right to Erasure
You have the right to request the deletion or removal of your personal data when there is no compelling reason for its continued processing, also known as the “right to be forgotten.”
- Right to Restrict Processing
You can request that we restrict or suppress the processing of your personal data under certain circumstances, such as when you dispute the accuracy of the data or object to its processing.
- Right to Data Portability
You have the right of data portability which will let you obtain and reuse your personal data for your own purposes across different services. This GDPR right allows you to transfer, copy or move your personal data easily from one IT environment to another.
- Right to Object
Under GDPR , you have the right to object to the processing of your personal data based on legitimate interests, direct marketing, and processing for scientific/historical research and statistics purposes.
- Rights Related to Automated Decision Making and Profiling
You have the right not to be subjected to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you.
- Right to Withdraw Consent
If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.
8.2.2. Contact Information
For any questions, concerns, or requests regarding your privacy rights, please contact our Data Protection Officer at: customer@rumpusstay.com
8.2.3. How to Exercise Your Rights
To exercise any of your rights, please contact us using the contact information provided. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before fulfilling your request.
9. COOKIE POLICY
9.1. Introduction
This Cookie Policy details what cookies are, how we utilize them, and your options for managing them. By continuing to browse our website, you agree to our use of cookies as outlined in this policy.
9.2. What Are Cookies?
Cookies are small text files that are stored on your device (whether it be a computer, smartphone, or another device) when you visit a website. They enable the website to remember your visit information, making subsequent visits easier and the site more useful to you. Cookies can be either “session cookies” (which are deleted once you close your browser) or “persistent cookies” (which remain on your device for a specified period or until manually deleted).
9.3. How We Use Cookies
We use cookies for various purposes:
- Essential Cookies: These cookies are necessary for our website’s core functionality. They allow you to navigate the site and use its features, such as accessing secure areas.
- Performance Cookies: These cookies gather information about how visitors use our website, such as which pages are visited most frequently. This information helps us improve the website’s performance.
- Functionality Cookies: These cookies remember the choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
- Targeting/Advertising Cookies: These cookies are used to deliver ads that are relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
9.4. Third-Party Cookies
We may use third-party cookies provided by service partners to assist with various aspects of our site’s functionality and performance, including analytics and advertising. These third parties may use cookies to collect information about your online activities over time and across different websites.
9.5. Your Choices Regarding Cookies
You have the option to accept or reject cookies. You can set your webbrowser and/or search engine to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features of our website.
9.6. Changes to This Policy
We may update our Cookie Policy periodically to reflect changes in our practices or for updates, maintenance or regulatory reasons.